Frequently Asked Questions

Frequently Asked Questions (FAQ)

When will I receive my order?
Delivery time depends on the selected shipping company and the delivery provider. We work with several shipping partners across major cities. Delivery usually takes between 1 to 3 days from the date the order is placed and confirmed.

Do you offer international shipping?
Currently, our partnered shipping companies deliver only within the country and to specific cities listed on the shipping page. All available delivery areas are displayed there.

For international shipping requests, you can contact our store team via WhatsApp. We will provide product weight details and calculate pricing with international shipping providers not yet listed in our store.

What if there is a manufacturing defect in the product?
Please refer to our Return Policy for full terms regarding returns and exchanges. In the case of an agreed manufacturing defect, shipping costs (return and replacement delivery) are charged to the customer. However, the product cost itself will not be charged, in accordance with our return policy.

Do you offer discounts for bulk orders?
Yes, we offer bulk order delivery services. Discounts of up to 10–20% are available on selected products. You can contact us directly through the Contact Us page to inquire about bulk orders and available discounts.